any1 studying management?

[bangali_babu]

i've got this management assessment coming up, and i'm suppose 2 be able to wizz through these questions... Kind of stuck.. can any1 help me??
looking for the best possible answers there are no right or wrong answers (well nearly)!!

Imagine you are a manager of a IT firm, anything from the technical for a managing director..

How would you develop and update your own profession to keep yourself up-to-date with latest technological development?

How can you manage yourtime and resources effectively?

Why is it important to get on well withyour colleagues?
How might you do this?

Why and how should you plan your day?

Do you feel that you are a person who basically is happier with maintaining tasks or with initiating tasks?

How do you determine the proirity of customer problems/queries?

What do you do if you cant help a customer to solve a problem?

How would you handle an irate customer? What would you do if the same question was asked everyday?

Why it is imporant for a manager to understand individual differences?

Explain how cohhesiveness can impact on a team?

Outline how goal setting is used as a tool for motivating individuals?

What is personality? Explain four personality characteristics considering significant in the workplace

Would you enjoy being a part of employee-directed work team? why or why not?

Describe various types of technology that are changing the way we work??

What is the difference between real working and realistic working environment?

How would you ensure that the information you passed only those entitled to recieve it?

How would you identify and prioritize you objectives?